The federal Beneficiary and Family Centered Care QIO handling Medicare quality-of-care complaints and discharge appeals.
The BFCC-QIO reviews Medicare beneficiaries' quality-of-care complaints and handles discharge/service-termination appeals, independent of the facility. The work order references this program as "Kepro."
Editor TODO: confirm the current BFCC-QIO contractor and contact for Arizona before publishing specifics.
Contact & jurisdiction
Jurisdiction: Medicare quality-of-care review & discharge appeals.
Editor TODO: confirm current Arizona BFCC-QIO contractor + phone.